Meet the Team at New Century Duct
Get to know the people who keep Rockwall homes comfortable year-round.
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Our Team
That Feels Like Family
When you call New Century Duct, you’re not just getting skilled HVAC service. You’re getting a local team that treats every customer like a neighbor. Our story is built on trust, teamwork, and a shared love for helping people stay comfortable in their homes. Each person on our team brings years of hands-on experience and a dedication to doing things the right way.
We’re not here for quick fixes. We’re here to build lasting relationships with every homeowner we serve. Our team believes in honest work, dependable service, and treating every home like it’s our own. You’ll always get friendly faces who care about the details. Every project starts with clear communication and ends with your comfort and satisfaction in mind.
Meet the Team Behind the Work
Mike Larson – Founder and HVAC Expert
Mike started New Century Duct in 1997 with more than 50 years of experience in the HVAC industry. His deep knowledge and steady leadership have guided the company from a small family operation into one of Rockwall’s most trusted HVAC teams. Mike still believes in showing up on time, working with integrity, and putting customers first.
He continues to train technicians and share his knowledge to ensure every job meets company standards. Mike’s leadership inspires our team to deliver excellent results and respect every client’s time. His hands-on approach sets the example for quality service across Rockwall.
Debbie Larson – Office Manager
Debbie keeps the business running smoothly. She manages scheduling, customer calls, and makes sure every project stays on track. Her friendly attitude and attention to detail have helped build lasting relationships with homeowners and builders across Rockwall.
She’s often the first voice customers hear, and her kindness makes every call feel personal. Debbie’s organization helps our team stay efficient and focused. She’s the heart of our daily operations, keeping everything in sync.
David Brasher – Field Operations Manager
With more than 20 years in HVAC service, David leads the field team with precision and care. He’s known for his problem-solving skills and commitment to training new technicians to maintain the company’s high standards.
David works side by side with our field technicians to ensure each installation and repair is done safely and correctly. His leadership keeps our projects on schedule and our customers informed. He takes pride in seeing every job through from start to finish.
Ricardo Palacios – Lead Technician
Ricardo has been part of New Century Duct for over 15 years. He’s passionate about delivering clean, efficient installations and repairs. Homeowners trust Ricardo for his honesty and clear explanations during every service call.
His work reflects our team’s values of professionalism and care. Ricardo often mentors newer technicians, passing along his skills and dedication. His attention to detail and friendly service make him a favorite among our long-time customers.
Why Our Team Stands
Out from the Rest
We believe the difference between a good HVAC company and a great one starts with the people. Our team takes pride in every project, big or small. We focus on clear communication, quality workmanship, and a personal touch that’s hard to find these days.
Each technician is licensed, insured, and trained to handle modern heating and cooling systems. We also stay updated on the latest technology to keep your home energy efficient and safe. What makes our team special is our commitment to doing what’s right for every customer. We show up prepared, listen to your needs, and make sure you’re comfortable from the first call to the final inspection. Our team brings a family-style work ethic and local pride to every job.
Areas
Our Team Proudly
Serves
Our team proudly serves homeowners and builders across Rockwall County and surrounding areas, including:
Rockwall, Royse City, Fate, Wylie, Garland, Sachse, Heath, Forney, Lavon, Terrell, Dallas, Frisco, Lewisville, Plano, Richardson, Mesquite, Nevada, Union Valley, McLendon-Chisholm, and Greenville.
We’re dedicated to helping local families stay comfortable through every season. Wherever you are in these communities, our team is ready to provide prompt, professional HVAC service. Our goal is to make every customer feel like part of the New Century Duct family.
Call Our
Rockwall Team Today
If you want HVAC service from people who truly care, reach out to our
Rockwall team today.
Hear It Straight from Rockwall Homeowners
Real reviews from our Rockwall neighbors who trust us with their comfort every season.
New Century has serviced and maintained our HVAC. Always knowledgeable, professional and most importantly great customer service.
Brad Yates
Megan Herriage
They do get work! highly recommend New Century Duct. Got my system figured out when others couldn’t!
Mark Evans
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FAQs About Our Team
How experienced is the team at New Century Duct?
Our team has more than 100 years of combined HVAC experience, with technicians who have served Texas homeowners for decades. This experience means we’ve seen nearly every type of system and problem. Our training helps us find solutions fast and keep your equipment running safely. You can always trust our team to handle your comfort needs with care.
Who leads the company?
The company is led by founder Mike Larson, alongside Debbie Larson, who manages operations. Together they’ve built a team grounded in reliability and respect. Their leadership keeps our company values strong and ensures every customer is treated like family. They continue to inspire our team every day.
Are your technicians certified?
Yes. Every technician at New Century Duct is licensed, insured, and EPA-certified for safe and efficient HVAC work. We invest in ongoing education so our team stays current with modern systems and energy standards. This helps us deliver dependable results and protect your home’s air quality.
How does your team handle customer service?
We believe in clear communication, honesty, and follow-up. Our office staff and technicians work together to make every service smooth and stress-free. Our process is simple: listen first, explain clearly, and deliver reliable results. You can count on us to respond quickly and respect your home at every visit.
What makes your team different?
We’re local, family-owned, and treat every customer like a friend. Our experience and personal approach set us apart from larger, impersonal companies. Our team focuses on trust and craftsmanship over sales. We’re proud to serve our neighbors and continue building long-term relationships across Rockwall.
